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Self-service: where does it go from here?

Sure, you’re long-accustomed to schlepping through crowded lines at fast-food chains (a.k.a. “your friendly neighborhood hospice care center for condiment dispensers”) and have grudgingly accepted self-check-out lanes in major retailers (“from the Nobel Prize-worthy humanitarians who convinced you that 15 ounces is so much more convenient than 16 ounces”); but are you ready for a decline in service at fancier restaurants?
As a keen observer of social trends (and a keen observer of which slowpokes I can wiggle ahead of in an all-you-can-eat buffet line), I couldn’t resist reading the New York Times article headlined “San ...


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