Dear Rusty: Please help. I served from 1964 to 1966 in the US Army. I have been trying to contact Social Security in order to request extra benefits for veterans. The telephone is a recording, and you never get to speak to anyone. The web site at www.ssa.gov is useless to me. I went to the SS office and there was a huge line outdoors in the freezing cold. I am disabled and cannot stand in a line in this cold. Please advise me about my options. Financially, is it worth the trouble? Signed: Disabled American Veteran