HAYS — HaysMed was recently recognized with two Excellence through Insight awards for patient experience by HealthStream Inc. (NASDAQ: HSTM). One award recognized the Cardiac Progressive Care Unit (CPCU) in the hospital and the other honored Dr. Michelle Pope in the Pediatric Clinic.
HaysMed was awarded this honor for their commitment to excellence in patient care. To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2013, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. HaysMed was chosen for receiving the highest ratings in CPCU and Pediatric patient experience from among HealthStream’s 1,000 plus clients, as well as for exceeding industry standards.
HealthStream CEO Robert A. Frist, Jr. said, “We applaud HaysMed’s high-level commitment to excellence in healthcare, and are pleased to recognize their achievement.”
HealthStream is the research firm HaysMed contracts with to conduct the government required Consumer Assessment of Healthcare Providers and Systems (CAHPS) surveys on patient experience. The CAHPS survey is the first national, standardized, publicly reported survey of patients’ perspectives of hospital and clinic care.