MADISON, Wis. — Rhonda Knudson Insurance agency with American Family Insurance in Great Bend has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
“Providing our valued customers with an exceptional service experience is at the heart of everything we do,” said Ann Hamilton, American Family Insurance customer experience vice president. “As recipients of the American Star Excellence in Customer Experience Certification, this select group of agents has earned the highest praise from our customers for consistently providing the outstanding service our customers expect, and deserve.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the company’s American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.
“My team and I are again part of a select group of American Family Insurance agencies that have been recognized and this award reaffirms for the twelfth consecutive year our commitment to service,” Knudson said.
“Our agency could not have achieved this without our client support, so we thank each and every client of the Rhonda Knudson Agency Inc. at American Family. We look forward to continuing to protect your dreams.”
Knudson has been an agent for American Family for 32 years. Her agency office is located at 2201 16th St., one block west of the Post Office on 16th St.