Rhonda Knudson, an American Family Insurance agent in Great Bend has been recognized for providing an outstanding customer experience under the American Star Excellence in Customer Experience Certification Program.
“Customers are our number one focus, and agencies who earn the American Star Excellence in Customer Experience Certification have been given the highest marks from customers for excellent service,” said Bill Westrate, chief operating officer of American Family Insurance. “These agents and agencies provide the exceptional service and attention customers expect and deserve, time and time again.”
The service excellence distinction was determined through an evaluation process conducted under guidelines established through the American Star Excellence in Customer Experience Certification Program. The process consists of a customer satisfaction survey which measures customers’ overall experience with their current American Family agent.
Knudson has been an agent for American Family since for 30 years. The agency office is located at one block west of the Post Office in Great Bend at 2201 16th St.