When Susan Williams started her new job at Renue Salon, Spa & Fashion Boutique recently, she knew one of her goals was to help the stylists with anything they need.
This is because, as salon and retail coordinator, Williams understands that if she supports the staff, clients will benefit.
“I want to make it easier for stylists to schedule appointments and communicate with their clients,” said Williams, a long-time Great Bend resident. “Making their lives easier results in personal relationships between Renue and our clientele.
“We want everyone who comes in the door to feel valued and have a positive experience,” she continued. “When someone comes in for the first time as a stranger, we want them to leave as a friend.”
Another goal is to enhance marketing efforts in traditional and social media, Williams noted. “We want to get the word out that in addition to the salon we offer many other services such as tanning beds and massages.”
Since Williams spent much of her professional life in office settings, “I acknowledge I was a bit apprehensive at first. But I quickly learned my background is valuable because of the day-to-day administrative work at Renue.
“I love retailing and merchandizing and look forward to collaborating with our staff,” she added. “We share ideas and find creative ways to accommodate our clientele as we streamline our processes.”
The new coordinator also is gratified at the welcome she has received from staff.
“I am overwhelmed by the graciousness of everyone here,” she commented. “They are allowing me to make a smooth transition. The fringe benefit is that my position at the front desk allows me to reconnect with people I haven’t seen in a long time.”
Williams is originally from Pratt and moved to Great Bend when she was 2 years old. She is a Stillwater (Ok.) High School graduate and earned an associate’s degree in vocal performance at Northern Oklahoma College.
She and her husband have one daughter who lives in Hoisington.
Renue, 1419 Main, offers all hair-care treatments; face creams; lotions; facials; manicures and pedicures; nail polishes; body wraps; hot-stone and deep-tissue massages; two tanning beds; waxing; infra-red sauna; and event room.
The boutique offers clothing for women of all ages.