TOPEKA — Kansas Insurance Commissioner Vicki Schmidt announced on Wednesday the Kansas Insurance Department recovered more than $16 million for Kansans in 2023, the largest single-year recovery in Department history. This new record goes beyond the previous year’s recovery total of $7.6 million. The Department’s Consumer Assistance Division has recovered over $35 million for Kansans since Commissioner Schmidt first took office in 2019. 

Included in the total was Barton with $63,469.55 and Pawnee with $17,431.07.

“The insurance claims process can be complicated for many – if you are having an issue, I want to hear from you,” said Schmidt. “I am proud of the work the Consumer Assistance Division has done to ensure that Kansans are getting the full benefits from their policies.”

Funds considered “recovered” are calculated when department staff assists individuals in need of support during their insurance claims process. If a dispute arises between a policyholder and an insurance company, regardless of the type of insurance, the Kansas Insurance Department investigates the complaint. Department staff work with the consumer and the company to ensure the insurance policy is followed and benefits are paid accordingly.

A county-by-county breakdown of the recoveries can be found at the link here. 

If you or someone you know is having trouble with an insurance claim, contact the Kansas Insurance Department’s Consumer Assistance Division toll-free at 1-800-432-2484, email KID.webcomplaints@ks.gov or visit the Department online at insurance.kansas.gov for any claims-related questions or concerns.