Office Products Inc. announced that two of its veteran service technicians recently earned additional certifications in advanced Canon copiers.
“These successes further demonstrate the OPI commitment to keeping up with today’s technology,” Service Manager Willie Spires said. “These two technicians now have the ability to service and maintain the most advanced Canon machines available.”
Justin Chapman and Michael Doyle, both of Great Bend, successfully completed classroom training at the Canon facility in Irving, Tx.
“OPI has a long history of providing the necessary training for our machines,” Chapman said. “We are always expanding our knowledge to better serve customers.
“This ensures our clientele will continue to receive the best service available anywhere,” he continued. “The specialized training also enables us to effectively and properly troubleshoot problems on the first visit. This prevents the need for repeated call-backs.”
OPI chose Canon copiers for its inventory because of their high quality and user-friendliness, Chapman noted.
“In addition, they offer environmental sustainability and allow businesses to grow,” Chapman added. “They are the number-one selling copier line.”
OPI and Canon are a good team, which means customers can have peace of mind about their copiers, Chapman said.
“OPI is a family-owned-and-operated business, with deep roots in the community,” he explained. “They stand behind everything they do, and focus on the many facets of customer service.
“It is a business built on hard work and tradition, and our continuing education helps us provide what our customers have come to expect,” he continued.
Chapman, who has been at OPI since 2009, said “this has never felt like a job; it is a career.”
He has lived in Great Bend and the surrounding area for 20 years. Chapman and his wife, Stephanee, have two children – Katrina and Leigha.
Michael Doyle, who has been at OPI for 4-and-a-half years, echoed many of Chapman’s comments and said he appreciates learning more about the advanced color, and black-and-white copiers.
“This means I can serve even more customers,” Doyle said. “While the advanced training is geared to high-volume users such as manufacturers, and school and governmental entities, we are here for the individual too.
“People who use Canon copiers have an all-in-one machine,” Doyle added. “They can copy, print, fax, scan and connect to the Internet. All of our training gives us the additional skills to maintain the smaller and larger copiers.”
Doyle graduated from Barton Community College with an associate’s degree in computer networking.
“This academic background gives me a solid base for working on Canon machines connected to business networks,” he said. “Couple that with a great family-run business and the customers reap the benefits.”
OPI is located at 1204 Main in Great Bend; 516 Broadway in Larned; and 724 N. Main in Russell.