TCI Answering Service, based in Great Bend, announced its recent expansion to the Lawrence area. TCI recently joined the Lawrence Chamber of Commerce and celebrated its ribbon cutting on Dec. 1. While the growing staff has been serving customers throughout the Midwest for over 20 years, having a more on-site presence in northeast Kansas presents new opportunities to the communications company.

“I’m eager to meet the business owners in the Lawrence area. It’s a new market, which is so exciting to the team and I,” said Shelly Peacock, owner of TCI Answering Service. “We love connecting and helping businesses grow and build lasting customer relationships. We specialize in answering phones, of course, but we also offer so much more in the way of communications and customer service.”

TCI Answering Service began in Great Bend in 1986. In addition to answering phones for companies 24 hours per day, it offers online chat monitoring, messaging software and social media marketing. With 17 staff members in several states, TCI is equipped to serve businesses in any part of the United States 24/7/365.

“We serve a lot of companies who have on-call employees, such as roadside assistance vendors, medical offices, funeral homes, plumbers, etc,” Peacock said. “But we can also help cover the phones when a business is short-staffed, or just to provide office efficiencies and alleviate some of the customer service aspects off your staff’s plates. We tailor our services, and always make sure we represent our clients well while interacting with their customers.”

Anyone interested in learning more or getting a quote on pricing can visit www.TCIansweringservice.com, or contact the TCI team at 620-792-1291. New employment opportunities may be available because of this expansion, and interested applicants can read about remote work opportunities on the website as well.